General support
Email hello@novelcraft.studio. Our target response time is one to two business days, Bangkok time.
Technical reports
Include the steps you took, the URL or screen, time of failure and a screenshot if useful.
Never send passwords, OTP codes, API keys or full bank details by email.
Payments and privacy
For payments, include the account email, plan, time and transaction reference. For data requests, describe the project and whether you want export, correction or deletion.